Only quality counts!
Quality Management (QM) is...
is the planning, control and optimization of business processes and value chains based on predefined requirements; The aim is to improve the quality of products and services or to maintain it at a consistently high level;
DEKRA Certification GmbH
hereby certifies that the organization
Falk Albrecht GmbH Internationale Spedition
Vohwinkeler Straße 121, 42329 Wuppertal, Deutschland
for the certified area:
- Internationale und Nationale Spedition
- Scheduled transports and closed part and full loads
- Distribution as well as
- complementary logistical services
has implemented and maintains a quality management system in accordance with the above standard.
QM includes, among others, the following measures:
- Identifying and meeting customer needs and expectations
- Definition of quality standards and objectives
- Establishment of quality control processes and
- Analysis of error causes and improvement of processes
- Education and training of staff
- Implementation of continuous improvement processes